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Settlement and Reconciliation Specialist – SmartCash PSB at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Settlement and Reconciliation Specialist – SmartCash PSB

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

  • To maintain daily, smooth running of the settlement, dispute and reconciliation of all electronic payment transactions carried by customers, clients and partner organizations across multiple channels.
  • To ensure accuracy of settlement from/to third party switches or processors across all channels (card, EFT, mobile money) and ensure daily posting
  • To serve as the GL custodian for all electronic transactions
  • To ensure accuracy of settlement and prevent exposures that may arise from electronic transactions

Key Accountabilities

  • Ensure timely settlement of all transactions in line with deadlines agreed with clients and partners or regulatory-defined timelines
  • Ensure daily settlement and reconciliation of all transactions for all products carried across all channels offered by PSB in line with agreed commercials and SLAs
  • Ensure settlements are done in strict adherence to regulatory defined timelines or as may be agreed with each client or partner.
  • Ensure regular (up-to-speed) understanding of regulatory policies as it applies to Settlement operations and ensure compliance.
  • Monitor balance on the settlement banks’ accounts
  • Ensure daily reconciliation and balancing of all accounts in use for smooth running of the settlement operations. Ensure effective participation in all industry-related settlement activities.
  • Oversee and monitor daily reconciliation requests to banks and clients
  • Liaise with banks’ settlement & reconciliation teams to ensure reconciled funds/incomes/fees are transferred to relevant accounts promptly.

Establish and Achieve Operational Excellence within the Team:

  • Development of internal frameworks that will ensure operational efficiency for PSB at all times
  • Ensure the development of SLA or insertion of SLA clauses in business agreements with 3rd party service providers that will protect the interest of PSB at all times
  • Ensure the development of Standard Operating Procedures (SOP) for all critical areas of settlement, reconciliation and dispute management
  • Continuously updating the SOPs to ensure they are in line with PSB corporate goals and regulatory-defined policies.
  • Ensure zero losses that may be due to penalties or wrong settlement.
  • Ensure all internal systems and work processes operate efficiently.
  • Prevent workload backlogs ensure and maximum permitted transaction processing timelines are not breached.
  • Ensure submission of quarterly reports to the various card schemes before the due date.
  • Continually evaluate and recommend best practice business process throughout payment value chain.

Provide an efficient Management service Dispute:

  • Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
  • Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service
  • Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
  • Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
  • Ensure the provision of necessary tools to enable and enhance ability to provide second-level support
  • Provide revenue position to management.
  • Preparation or contribution to the preparation of User Requirement for the development of all Applications, tools etc.
  • Perform other ad-hoc functions as assigned by the CFO (month end closure, business requirement documentations, business planning and analysis, audit etc).

Educational Qualification & Functional Skills

  • Bachelor’s Degree or HND in a numerical discipline
  • Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint. Knowledge of Excel VBA will be an added advantage
  • Excellent logical and analytical skills
  • Knowledge of dispute resolution and chargeback processes
  • Evidence of practical application of banking regulations
  • Experience working with core banking and ERP solutions
  • Project management skills will be an added advantage
  • A general knowledge of accounting & financial reporting principles.

Required Experience:

  • Over 4 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.
  • A minimum of 2-years supervisory level in settlement and reconciliation.
  • Banking/fintech industry knowledge and experience.
  • Relevant experience in Mobile Financial Services is desirable.

Other Requirements:

  • Relationship with key and critical stakeholders (Regulators, Banks, NIBSS, MMOs etc.) in the industry.
  • Goals getting and results orientated personality.
  • Basic / introductory data analytics skills.
  • Doggedness and reliability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.
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