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Loan Collections Officer at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position of:

Job Title: Loan Collections Officer

Location: Lagos
Employment Type: Full time
Department: Operations, Collections

Description

  • We are currently looking for passionate individuals who have a flair for debit recovery to join a fast growing team in Lagos.
  • You will be working as our Loan Recovery Agent in our Lending team.
  • You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.
  • Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
  • You will do this by ensuring that customers with delinquent loans are contacted, negotiate overdue payments and carry out necessary actions that initiates recovery.
  • We also need a folk who is going to help improve the team’s overall collections rate.

Roles and Responsibilities
Your mission will be to:

  • Plan course of action to recover outstanding payments
  • Follow up with customers for all outstanding payments and identify problematic accounts.
  • Ensures Non-Performing Loans are followed up and monitored diligently.
  • Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
  • Listen actively to customers and ensure conversation is collection driven.
  • Advise customers on their payment options and best methods of payment.
  • Properly document information from the conversation.
  • Negotiate payoff deadlines or payment plans
  • Create trust relationships with debtors when possible to avoid future issues

Requirements

  • 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
  • You may have understanding / working knowledge of a collections system (advantageous)
  • You should be comfortable skills in Microsoft office.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • Typing test + Online Soft-skills test
  • A screening call with the Senior Recruiter – 30 minutes
  • Technical interview with the hiring manager – 30 minutes.
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