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HomeQualification Jobs in NigeriaDegree Jobs in NigeriaHead of Card Operations at FairMoney Nigeria

Head of Card Operations at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Head of Card Operations

Location: Lagos
Employment Type: Full time
Category: Growth

Description
The role involves managing FairMoney cards operations post acquisition of the customers, which includes (but not limited):

  • Building reliable delivery network across Nigeria by partnering with Delivery/Logistics companies, agency networks, etc.,
  • Manage Customer experience and quality framework of cards operation for qualitative delivery.
  • Maintain card’s inventory to fulfil demand in cost effective manner,
  • Stakeholder management for smooth delivery of programs and products.
  • process development and creation of SOP.
  • Manage and motivate card operation’s teams for effective performance management.
  • Managing outsourced agencies and ensuring that they deliver on agreed SLA’s and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards

Requirements

  • Minimum of 5 years of experience in logistics/delivery in NG and 3 years in operations management.
  • Experience working with C-level stakeholders, Product, and Engineering leadership.
  • Experience implementing new systems.
  • Experience leveraging data to make business decisions.
  • Supply chain and product creation experience (order management and fulfillment, 3PL management, demand forecasting, inventory planning, manufacturing).

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter ~30 mins
  • Technical interview with the hiring manager ~30 mins
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